Shipping and returns
Shipping and returns
Every bag is a full 1 lb, roasted within 2 days of shipping, and sent anywhere in the 50 states for a flat $6.
Shipping
- Flat rate: $6 per order or subscription box, whatever the number of bags.
- Where we ship: all 50 U.S. states, including P.O. boxes. We do not ship outside the United States yet.
- When it ships: we roast and ship every Monday and Thursday. Your coffee is roasted within 2 days of its ship day.
- Delivery time: most orders arrive 4 to 5 business days after they ship, by USPS.
- Tracking: we email your tracking number the day your order ships. You can also see it on your account page.
- Holidays: if we are closed on a ship day, your order goes out on the next ship day.
Picking up instead
Live in Albuquerque? Skip shipping: order ahead for pickup, or buy beans at the coffee bar at 413 Montaño Rd NE, Suite F.
Subscriptions
- Each box is charged on its change deadline, a couple of days before it ships, and ships on your chosen ship day.
- Until that deadline you can skip, move, pause or change your next box from your account page, and you won't be charged for a skipped or paused box.
- After the deadline the box is already being roasted, so changes apply to the box after it.
- You can cancel at any time online. Nothing more is charged after you cancel.
Returns and refunds
Coffee is food, so we can't resell it once it leaves us. Here's how we handle problems:
- Unopened bags: contact us within 14 days of delivery for a refund.
- Opened bags: we can't take back or refund opened bags.
- Damaged, wrong or missing items: tell us within 14 days of delivery, with a photo if something arrived damaged, and we'll send a replacement or refund it.
- Lost packages: if tracking stops moving or says delivered but you don't have it, contact us. We'll work with USPS to find it, and if it's lost, we'll replace it or refund it.
Refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show it.
Address changes
Update your shipping address on your account page any time before your box's change deadline. For a one-time order, contact us as soon as possible. Once a package has shipped, we can't redirect it.