Terms of sale

Who you are buying from

Trifecta Coffee Company, 413 Montaño Rd NE, Suite F, Albuquerque, NM 87107. Phone 505-800-7081. Email orders@trifectacoffeeco.com.

Prices and payment

• Prices are in U.S. dollars and are for a full 1 lb bag. Shipping is a flat $6 per order or subscription box. Sales tax is added at checkout where required.
• We take credit and debit cards through Stripe, our payment processor. Your card number is never stored on our website.
• One-time orders are charged when you place them.
• We may change prices from time to time. A change never affects an order you have already placed. For subscriptions, see below.

Your order

• You'll get an email receipt when you order. Your order is accepted when we ship it.
• If a coffee runs out or a price on the site is wrong, we'll contact you. If we can't fill your order, we'll cancel it and refund you in full.
• To change or cancel a one-time order, contact us before it ships. Once we've started roasting it, we may not be able to change it.
• Our coffee is sold for personal use. We may limit quantities, and we may cancel orders that appear to be for resale. For resale, ask about wholesale.

Subscriptions

A subscription renews automatically until you cancel it. When you start one, you agree that we will charge your card for each box, without asking again each time, on these terms:

• What you're charged: the price of the bags in your box plus shipping, as shown when you subscribe and on your account page.
• When you're charged: on each box's change deadline, 2 days before its ship day. You choose how often a box ships, from every week to every 8 weeks.
• Changing your plan: until a box's change deadline you can edit the coffees, change the date, skip or pause online. After the deadline, that box is already being roasted, so changes apply to the next one.
• Cancelling: cancel any time on your account page, with no fee and no need to call. Nothing more is charged after you cancel. A box already past its change deadline still ships.
• Price changes: if a price in your subscription goes up, we'll email you at least 14 days before the first box charged at the new price, so you have time to change or cancel.
• Failed payments: if your card is declined, we'll email you and try again. If it still fails, your subscription pauses until you update your card.

Shipping, returns and refunds

We ship to all 50 U.S. states. Delivery times, holidays, lost packages, refunds and returns are covered on our shipping and returns page, which is part of these terms. In short: unopened bags can be refunded within 14 days of delivery, and we'll replace or refund anything that arrives damaged, wrong or lost.

About our coffee

• Coffee is a crop, so taste changes a little from harvest to harvest. Tasting notes, roast levels and origin details describe what we expect, not a guarantee. Some coffees come from more than one farm depending on the season.
• Our coffee contains caffeine. Our decaf is processed to remove about 99.9% of the caffeine, so it is not completely caffeine-free.
• We roast in the same building as our from-scratch bakery, which uses wheat, milk, eggs and nuts.

Our responsibility

If something goes wrong with an order, the most we will owe you is a replacement or a refund of what you paid for it. This does not limit any rights you have under the law that cannot be limited.

Law and changes

• These terms are governed by the laws of New Mexico.
• If we change these terms, we'll update this page and its effective date. Changes don't apply to orders already placed. For subscriptions, we'll email you about significant changes before they take effect.
• Your information is handled as described in our privacy policy.